Welcome
At SetiQo, customer satisfaction is one of our highest priorities. We encourage all customers to review this Refund Policy before purchasing a subscription.
By subscribing to SetiQo, you acknowledge and agree to the terms outlined below.
1. Subscription Fees
All subscription fees for SetiQo are billed in advance based on the selected billing cycle.
Once a subscription has been activated and access to the platform has been provided, all subscription payments are non-refundable, unless otherwise stated in this policy.
Please review your selected plan carefully before completing your purchase.
2. Free Trial / Product Demo
To help customers make an informed decision, SetiQo may offer:
- Free Trial
- Product Demo
- Live Demo Session
We strongly recommend using these options to evaluate the platform before purchasing a paid subscription.
3. Cancellation Policy
You may cancel your subscription at any time through your account settings or by contacting our support team.
After cancellation:
- Your subscription will remain active until the end of your current billing cycle.
- No additional charges will be made unless you renew your subscription.
- Cancellation does not automatically qualify for a refund of previously paid subscription fees.
4. Refund Exceptions
Although subscription fees are generally non-refundable, SetiQo may consider a refund under exceptional circumstances, including:
- You were charged multiple times due to a technical or billing error.
- A payment was processed incorrectly by our system.
- The purchased service could not be delivered because of a verified issue on our side.
Each refund request will be reviewed individually, and approval is solely at the discretion of SetiQo.
5. Contact for Refund Requests
If you believe you qualify for a refund or have any questions regarding billing or payments, please contact our support team.
(Replace with your official support email before publishing.)
Our team will review your request and respond as quickly as possible.